End-User Support


End-User Support

The ROOX Call Centre receives an average of 150 requests daily, with an average response time of 70 seconds. Our support technicians are trained in the reality of the Lawyer, having not only the knowledge of the software platforms that he uses, but also in the context in which he is involved, thus ensuring the appropriate concerns for each situation. O

57 NPS compared to 31 of the IT sector.

32K+ tickets per year

Average service time <70s

Features of the Service

We deliver professionals for the entire range of needs, from user support to shared CIO, either remotely or in person, on alternate periods or with exclusive dedication, every day of the year. To provide the most targeted and effective support, our technicians and consultants are trained in the particularities of the needs of lawyers, as well as being trained and certified in the various platforms we deliver. To ensure the best service for our clients, ROOX has a set of platforms for preventive monitoring, security and remote access, in addition to being certified and audited by the ISO9001:2015 and ISO27001 quality and information security standards.

Shared CIO

Managed Services

2nd Line Support

1st line on-site support

1st line help desk call centre

ASET Monitor

Depending on your needs and size, we have agreement models, with access to the CallCenter for remote support, with or without scheduled on-site support services.

Answer to all levels of service required for a company, support 365x24x7

Remote avença support for those with occasional needs

On-site support with various levels of weekly or monthly frequency

Dedicated generalist or product specialist outsourcing

ROOX is an ISO9001 and ISO27001 certified company, and its quality policy is focused on the continuous improvement of services. Our NPS in 2021 is 57, well above the 31 which is the industry standard. This fact is evidence of the daily satisfaction of our customers.

Net Promoter Score (NPS) of 57

ISO9001and ISO27001 certification

Continuous improvement processes

Team trained in the particularities of the challenges faced by lawyers

Call Centre, and administration, alarming and security platforms

Certified technicians

Find out more about

End-User Support

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